Aldi announces it will start to sell online from next spring

  Aldi this week said it would sell via ecommerce from next spring. It will be using Hybris as an ecommerce platform, which is different to all the others: Tesco - Microsoft Commerce Server and Oracle Endeca search for grocery and some Oracle Commerce for General Merchandise Asda - Oracle Commerce for grocery and some Demandware for General Merchandise Sainsbury's - IBM WebSphere Commerce Ocado - Bespoke / Inhouse development Waitrose - IBM WebSphere Commerce Morrisons Read more [...]

Walmart Online Grocery Adds Curbside Pickup

Walmart today is announcing an expansion of its online grocery shopping service with launches in eight additional markets, as well as plans for a continued rollout to several more regions in the months ahead. The news comes at a time when a number of startups and larger companies, including Amazon, are vying to become consumers’ preferred online grocery delivery service. Meanwhile, Walmart has largely been pursuing a different strategy with prior tests of online grocery shopping combined Read more [...]

Should We Replace The User Story With The Job Story?

The idea comes from the really smart guys at intercom. Here is what is they say: We frame every design problem in a Job, focusing on the triggering event or situation, the motivation and goal, and the intended outcome: When _____ , I want to _____ , so I can _____ . For example: When an important new customer signs up, I want to be notified, so I can start a conversation with them. It’s not referred to as a Job Story in the article, but I’ll call it that so I can easily reference Read more [...]

IKEA Launches Smaller Concept Stores to Combine Online and In-store Shopping

Ikea is expanding its UK operations by combining online and in-store shopping through the launch of smaller concept stores. UK & Ireland boss Gillian Drakeford acknowledges the retailer needs to meet the market in a different way. Furniture retailer Ikea has revealed plans to launch its first Order and Collection Point in Norwich this autumn. The smaller format store aims to bridge the gap between eCommerce and bricks and mortar shopping, by providing pick-up points for online orders, as Read more [...]

Books Jeff Bezos, Bill Gates and Other Top CEOs Recommend

Here are 25 books recommended by some of the top CEOs in the world to kick off your reading list. They were compiled by John Rampton, 1. The Remains of the Day Amazon founder and CEO Jeff Bezos lists Kazuo Ishiguro's The Remains of the Day among his favorite books, citing its ability to teach readers about life and regret. 2. The Boys in the Boat: Nine Americans and Their Epic Quest for Gold at the 1936 Olympics As Morgan Stanley's chairman and CEO, James Gorman finds inspiration Read more [...]

New York Times Article – “Inside Amazon”

Here is a link to the now infamous / famous 6,000-word New York Times piece, “Inside Amazon" Here are some taster quotes from the article: “Nearly every person I worked with, I saw cry at their desk.” “It would certainly be much easier and socially cohesive to just compromise and not debate, but that may lead to the wrong decision.” “I was so addicted to wanting to be successful there. For those of us who went to work there, it was like a drug that we could get self-worth Read more [...]
Most Admired Cos for use of tech

CEOs’ Top Admired Companies for Use of IT and Digital Capabilities for Competitive Advantage

Amazon's superior position to Google in this list is probably due to the familiar feel of its physical presence through retail, warehouses and delivery to conventional businesses, compared with Google's more "information only" model. Walmart's labs, and its CEO's regular talk track regarding digital, have given it a high profile. GE has always been an "academy firm" that others watch for its next important management moves. It is very self-aware of that reputation and is currently going out of Read more [...]

Superb Article on Persuasion in eCommerce by

How to use persuasion throughout the ecommerce customer journey By Kath Pay When creating and optimising our ecommerce customer journey, not only do we need to ensure that we make this as frictionless as possible, but also that we make it as persuasive as possible.  Our journey today When creating and optimising our ecommerce customer journey, not only do we need to ensure that we have made this as frictionless and easy to use journey as possible, but also that we have Read more [...]

How has Argos Hit £1bn of m-commerce Sales?

Multichannel Argos has leveraged its 700-strong store base in a bid to create “a seamless journey” for customers, according to Home Retail Group’s chief digital officer Bertrand Bodson. This is something the retailer has arguably managed to achieve better than any other multichannel operator in the UK. Bodson described mobile as “a connector between the virtual and the physical world” and claimed that 90% of all Argos purchases touch a store at some stage of the purchasing journey, Read more [...]